Using the most advanced technology, we are in constant communication with the ambulance or aircraft for the entire transport. Number One Priority is SafetyĪt IU Health LifeLine, patient safety is our number one priority. The Communications Center has multiple resources, including clinicians and in house supervisors, to ensure the best crew configuration to optimize patient care. Our communication specialists collaborate with the referring provider to assign the appropriate level of care and mode of transport.

The computer aided dispatch (CAD) system assists with call tracking and works in conjunction with satellite tracking software for “real time” asset location and accurate ETAs. Our updated radio system has improved communications and team interoperability. This helps ensure calls are triaged appropriately. With our recently updated communications center, our advanced phone system disperses call volume throughout the center to call takers. The central hub for these services is the new, technologically advanced communications center that facilitates: IU Health has invested in significant technology to provide patients with excellence in transport care.

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